Student Services

Halls of Residence

The Accommodation Services Office assists and processes the applications to each of the University's four Hamilton-based Halls of Residence: Bryant Hall, College Hall, Student Village and Orchard Park. Orchard Park includes a series of cottages that offer self-catering facilities, studio rooms with ensuites and the self-contained Silverdale apartments. The other Halls are largely fully-catered facilities that provide three meals a day. In addition, the Office also assists and processes applications for the University’s Tauranga-based self-catered Selwyn Street Studios and Durham Mews accommodation.

More information about the Halls and off-campus accommodation options can be found at: the Accommodation website or by contacting the Accommodation Services Office on +64 7 838 4084, or by email at accom@waikato.ac.nz

All applications are made online, with the first round of offers being on or close to 1 October each year for accommodation the following year. Applications can be submitted after this date and places will be offered subject to availability. Residence is normally for the duration of the academic year. Any student who wishes to return to the Halls for a second year, would need to re-apply. All students are required to pay a contingency deposit at the time of acceptance, and this is refunded, less any charges, at the end of the academic year.

International Student Support

The International Student Services team provides support for international students from their initial adjustment through to the end of their programme of study. This begins with a comprehensive orientation programme for all new international students and visa. Pastoral care is delivered to support international student wellbeing, to facilitate access to University support services across campus, and to ensure that appropriate off-campus support is in place when required. Students on Manaaki New Zealand Scholarships and other international scholarships are also assisted by International Student Services. as well as Study Abroad, Exchange, and University of Waikato College students. Each trimester, a range of trips around the Waikato and Bay of Plenty regions and various on-campus events are facilitated by the International Student Services team. International students are encouraged to attend these to enhance their study experience. The team of international student advisors are available to see students, and appointments can be made at the Student Centre, by emailing internationalsupport@waikato.ac.nz or by phoning +64 7 838 4176 or 0800 WAIKATO.

Student Health Service

The Student Health Service is available to all University enrolled students, including international students. The Student Health Service in Hamilton is located adjacent to the main car park accessed via gate 1 off Knighton Road. It is an integrated health service providing a number of services for students.
Opening hours for appointments are between 9.00am and 4.30pm on weekdays, except Wednesdays, where the opening hours are between 9.30am and 4.30pm. The services do not operate after hours or on public holidays.
The administration team is the first point of contact for all student enquiries and appointments. Ph 07 838 4037 or 0800 Waikato, option 3

Tauranga Student Health

Our Tauranga students have access to a range of different services, both onsite (nurse - physical and mental health, health coach) and offsite (doctor, counsellor, mental health nurse, Rongoā practitioner, physiotherapist). Contact Tauranga Student Health for more information on 022 013 9003 or taurangastudenthealth@waikato.ac.nz or look on the Uni website

Student Health Service has some capacity for same day appointments for urgent matters. A nurse will assess the student’s need over the phone and navigate them to appropriate care. For all health services, please phone to make an appointment. Student Health Service also offers telehealth consultations by appointment. Appointments can also be booked through MyIndici for students enrolled with the practice.

The general practice is staffed by general practitioners, nurse practitioners, nurse prescribers, practice nurses and a health care assistant.

Domestic students enrolled with the general practice are charged a fee of $10.00 for a GP consult. Prices for students not enrolled with the general practice are available on the Student Health Service webpage. International students’ charges are covered through their insurance (some exclusions apply – please check your insurance policy details).

After hours health advice Tauranga and Hamilton

Phone Healthline 0800 611 116. Hamilton after-hours healthcare, go to Anglesea Clinic, Gate 1 Cnr Thackeray and Anglesea Streets, or use practiceplus.nz for virtual appointments. Tauranga go to Accident and HealthCare, 19 Second Avenue, Tauranga (8am-8pm) or Tauranga Hospital Emergency department.

The Mental Health & Wellbeing Service is free to all students currently enrolled at the University of Waikato. This service is comprised of Nurses specialising in mental health, Counsellors, a Social Worker, an Alcohol and Drug Clinician and a Health Care Assistant. The Registered Nurses offer support to students who are experiencing a new or existing mental health concern. Counsellors assist with a range of problems that may be impacting on student’s wellbeing by helping them find solutions that are best suited to their needs.

The Violence Prevention Team aims to reduce the incidence of harassment, abuse, and/or violence and promote safer campuses. This is done through free workshops, events, and online modules that students can access throughout their time as a student. The Violence Prevention Coordinator can also answer any questions a student may have when making a complaint of interpersonal or sexual violence.

The Health Promotion Coordinator has a focus on advancing health equity, improving access and health outcomes to address the unique needs of our Māori, Pasifika, LGBTQIA+, international students and students with disabilities.

Students are eligible to use the Student Health Service from the beginning of their enrolled trimester(s). Students who have continuous enrollment from year to year are able to use the service throughout the year and access via MyIndici and telehealth consultations over semester breaks.

Accessibility Services

The Accessibility Services is located in the Student Centre, Level One in Hamilton and on Level One at the Tauranga campus. The Service supports students with specific learning disabilities, impairments, medical conditions, mental health related concerns as well as temporary impairments. Accessibility Services works with the wider University to remove barriers to learning. The team will ensure student's learning requirements are accommodated through the provision of services, support, advice and advocacy. Prospective and current students have a disability/impairment should contact Accessibility Services as soon as possible to ensure that the appropriate supports are able to be put in place.

For more information visit Accessibility Services.

Telephone: +64 (0) 22 012 4289 (Hamilton) or +64 (0) 22 014 9008 (Tauranga) or
Email: accessibilityservices@waikato.ac.nz

Chaplaincy

An ecumenical (Interdenominational and Interfaith) chaplain and a Catholic chaplain have offices on the Hamilton campus. The chaplains conduct services, take part in both formal and informal activities on campus, and are available to students and staff for spiritual support and pastoral care. The ecumenical chaplain visits the Tauranga campus weekly during most teaching weeks, and the Catholic chaplain is available to Tauranga students and staff via Zoom, mobile and email. Volunteer chaplains assist on both campuses. Chaplaincy is a free and confidential service for people of all faiths and none. The centre for chaplaincy activities on the Hamilton campus is the Lady Goodfellow Chapel located adjacent to the Student Health Centre.

The chapel is available for private prayer and for study, or for use by faith and cultural groups. For bookings, email: chaplain@waikato.ac.nz

Careers & Employability

The Careers & Employability team offers current students and recent graduates a variety of tools and support to enhance their employability. Through the online platform MyCareer, students can access services like workshops, drop-in sessions, one-on-one appointments, and resources for writing job and scholarship applications , interview preparation and e-learning. MyCareer also provides information on career opportunities, internships, volunteering roles, and upcoming events such as Career Expos and employer information sessions.

Employability Plus Award

The Employability Plus Award (EPA) is designed to help students grow both personally and professionally beyond their academic studies. EPA encourages students to engage in volunteering, providing them with valuable experiences that help them stand out to future employers.

For more details, visit https://www.waikato.ac.nz/students/finding-a-job/career-advice/

Class Representative System

The University is committed to strong and effective representation from its students. Class Representatives are elected to represent the views of their class on academic matters, and they play a key role in liaising between the students in the paper and the academic staff who are teaching the paper. They work collaboratively with staff to maintain academic quality and to enhance the student experience. Class representatives also have the opportunity to participate in the democratic processes of the University.

The Class Representative system has been developed to ensure that student views are reflected through involvement in University processes and participation on University committees where decisions affecting students are made.

For more information visit Class Representative Information.

Student Administration

The Student Administration team provides information and advice to current and prospective students of the University of Waikato. Student Administration is located at the Student Centre in Hamilton and at The Hub on Tauranga campus. These are the first point of contact for enquiries relating to prospective student enquiries, admission criteria, applying to enrol, other general enrolment matters, examinations timetable and regulations, the payment of fees, handbooks for specific qualifications, and graduation. The Student Centre in Hamilton is open between 8.30am and 5.00pm, Monday to Friday, phone 0800 WAIKATO (0800 924 528) or (07) 838 4370, or email info@waikato.ac.nz. Tauranga students are able to receive in person support at The Hub on Level 1, between 8.00am and 4.30pm, Monday to Friday.

Pacific at Waikato

Leadership and Success in your first year of study: Imua Leadership Initiative

The Imua Initiative draws on cultural legacies of learning excellence and leadership, provides wraparound manaakitanga for Pacific students, builds crucial academic and digital skills for university study, and introduces students to our Waikato Pacific famili. Students who complete this program get a head start on preparation, have a high pass rate and get better grades in their courses. Students leave the program as learner-leaders. The program is free of charge to all Pacific first-years. Get in touch with our Pacific Engagement Manager to be a part of the Imua Initiative (sianiti.bulisala@waikato.ac.nz)

One-on-One Peer Support and Mentorship: Palu Undergraduate Navigators

This program provides culturally responsive, one-on-one support to Pacific undergraduate students. It connects them with central and divisional services and resources. Senior Pacific students act as more experienced navigators of study, helping other students navigate study, services and opportunities. Our team of Palu Navigators can be found at set times on Level 2 or 4 of Te Manawa and at the Tauranga campus for walk-ins during teaching periods. Times can be found on our social media page.

Preparing for Careers, Further Study and Finishing Well for final year undergraduate students: Calling the Island Programme

This initiative is designed to help Pacific students in their final year of study to focus on completion by maximizing career, further study and other options – and ultimately, finishing well. This program includes regular workshops to brush up on senior research and writing skills, careers and employment preparation, Impact Lab work-integrated learning, and other leadership opportunities. We encourage all our undergraduate final year students to be a part of this. Workshop times and details can be found on our social media page. Get in touch with our Taki Ako- Pacific lecturer to be a part of the Calling the Island Programme (hennah.steven@waikato.ac.nz)

Success in Graduate Study and Beyond: the Challenge the Horizon Programme

Pacific students undertaking graduate programs including PhD programs, higher degrees or qualifications are often few in number in their chosen programs and may be underrepresented in their fields, but their voice, leadership and experience are needed in the world. This program recognises their leadership and seeks to maximize scholarship, research, academic and career opportunities – and finishing well. We encourage all our Masters and Phd students to be a part of this. Workshop times and details can be found on our social media page. Get in touch with our Taki Ako- Pacific lecturer to be a part of the Challenge the Horizon Programme (hennah.steven@waikato.ac.nz)

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